Frequently Asked Questions for Sony's Android TV or Google TV

IMPORTANT: This article is for Android TV™ or Google TV™ models only. If you aren't sure of the type, check if your BRAVIA TV is a Google TV, an Android TV or other.

This page introduces Frequently Asked Questions (FAQs) and useful information for Android TV™ or Google TV™.

Click on the icon/topic to view help articles.

Update	Network / Internet	Broadcast	Remote Control
Power	Picture & Screen	Connectivity (Bluetooth / USB HDD / HDMI etcs)	Others

 Update

Basic information

• Troubleshooting an Android TV™ or Google TV™: What are the benefits of restarting the TV and software updates? / Issues with the sound and screen
• How to perform a software update  

Troubleshooting

• Google TV™ or Android TV™ does not work properly after software update.
   

 Network / Internet

Basic information

• How to & Troubleshooting for internet connection

Internet content issues

• How to perform a network diagnosis when the Android TV™ or Google TV™ can't connect to the Internet
• The TV Wi-Fi signal drops or intermittently disconnects.
• YouTube™, Netflix, or other streaming app doesn't work.

Apps

• There is no sound from the TV while streaming or casting apps.
• YouTube App doesn't launch, freezes, or Error message appears
• How do I get Disney+ on my TV?
• How do I install applications on the Android TV™ or Google TV™, and then confirm the apps installed?
• Apple AirPlay: Displaying content from Apple devices on Android TV™ or Google TV™

Sharing the screen / content from a mobile device

• How to display the content or screen of a mobile device on the TV screen
• The Wi-Fi Direct or Screen Mirroring function doesn't work.
• Can I use screen mirroring with my Apple mobile devices such as iPhone?
• Does my TV support Apple AirPlay 2 and HomeKit?
   

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Broadcast

• How to tune or retune Sony's Android TV or Google TV (Analogue/Cable/Terrestrial Guide)?
• I changed the subtitle setting, but the setting is not being retained.
   

Remote control

• TV remote control not operating properly or not responding at all.
• How to pair or re-pair your wireless or Voice command remote control to your Google TV™ or Android TV™
• Voice Commands do not work on my remote control.
• How to use Google Assistant
• How to perform a TV remote control software update
   

 Power

• How to reset the Google TV™ or Android TV™ to factory settings
• The BRAVIA TV turns on or off automatically.
• Why does the LED light up or blink in different colors?
• The TV will not turn on or does not have any power

Picture & Screen

• Adjusting the Picture settings on your TV
• Is my Android TV™/Google TV™ compatible with HDR?
• The picture looks too big, stretched, does not fit the screen or parts of the picture appear to be cut off.
• How to troubleshoot TV picture and screen issues.
   

Connectivity (Bluetooth/HDMI/USB etc.)

Bluetooth

• Bluetooth connection: Frequently Asked Questions for Sony's Android TV™/Google TV™
• Can I use Bluetooth audio devices with my Android TV™ or Google TV™?
• Cannot pair any Bluetooth devices with the Android TV™ or Google TV™
   

Audio/Video device

• There is no picture when using an HDMI connection.
• There is no sound from the audio system when connected via eARC.
• Is my 4K/8K BRAVIA TV compatible with HDCP 2.2 or 2.3?
   

USB device, mouse/keyboard, PC

• Answers to questions regarding USB connections on Google TV™ and Android TV™
• What types of USB HDDs (hard disk drives) are compatible with Sony's BRAVIA TV?
• Do Google TV™ and Android TV™ support the use of USB or Bluetooth keyboard and mouse accessories?
• Unable to display a picture from a computer that is connected to the HDMI input of the TV.
   

Others

• How to turn off or exit the DEMO mode on the TV.