Article ID : 00184945 / Last Modified : 26/08/2024Print

Why can't I get new channels?

    The TV cannot automatically receive new broadcast services. To get new broadcast services, rescan the channels as follows:

    For Android TV™/Google TV™ models:

    1. Open the Settings screen.
    2. The next steps will depend on your TV menu options:
      • Select Channels & InputsChannelsChannel setupAuto tuning → Digital Next
      • Select Channels & InputsChannelsChannel setupAuto tuning → Digital
        Note: Depending on your model, you may need to enter the pin code after selecting Auto tuning.
      • Select Watching TVChannel setup → Auto tuningDigital
      • Select Watching TVChannelsChannel setup → Auto tuningDigital
      • Select Watching TVChannelsChannel setupDigital setupDigital tuningDigital auto tuning
      • Select Channel setupDigital setupDigital tuningDigital auto tuning

    For models below:

    KLVxxP4xxB Series, KDxxS9xxxB Series, KDLxxW5xxB Series, KDLxxW6xxB Series, KDLxxW7xxB Series, KDLxxW8xxB Series, KDLxxW9xxB Series, KDxxX8xxxB Series, KDxxX9xxxB Series, XBRxxX8xxB Series, XBRxxX9xxB Series, W70C series and W78C series

    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select Digital Set-up.
    4. Select Digital Auto Tuning.

    For other models:

    Select the procedure below that corresponds to your TV.

    Step A

    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select System Settings.
    4. Select Channel Set-up.
    5. Select Digital Set-up.
    6. Select Digital Tuning.
    7. Select Digital Auto Tuning.
    8. Select OK.

    Step B

    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select Preferences or System Settings.
    4. Select Channel Setup.
    5. Select Auto Program or Auto Tuning.
    6. Select OK.