There is no sound from the neckband speaker or headphones when connecting to a TV via the wireless transmitter.
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Make sure the Digital Audio Output setting on the TV is set to PCM. If the Digital Audio Output setting on the TV is set to something other than PCM, the audio may not output properly.
Register your product
Get access to all information, keep your product up to date and enjoy great deals
Contact support
Contact our Support team
Repair & Warranty
Book, track or maybe even avoid a repair
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
