4.3 based on 81 customer reviews
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Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Take over of your electronics
32" class (31.5" diag) 15 September 2022 (USA) Verified Purchaser Verified
You must download The google app, Once you do that googles try to take over your electronics, very difficult to use with wiFi, so I hooked up Netflix and deleted the app, now I’m happy.
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Take over of your electronics
32" class (31.5" diag) 15 September 2022 (USA) Verified Purchaser Verified
You must download The google app, Once you do that googles try to take over your electronics, very difficult to use with wiFi, so I hooked up Netflix and deleted the app, now I’m happy.
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81 Customer Reviews
Third Bravia
32" class (31.5" diag) 17 November 2024 (USA) Verified Purchaser Verified
I bought this a few weeks ago and picture is great but internal speakers are poor.
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Hi Erniepenn, Congratulations on your new Sony W830K! We're glad you like the great picture quality of this TV. And we're sorry to hear about the poor internal speaker sound issue that you're experiencing. You can configure various settings related to the TV’s sound such as sound quality, volume level, sound mode, etc. according to your preferences to improve and boost the overall listening experience on your TV. For more details, please refer to this link:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_02.html
Hope this helps and thanks for choosing Sony! -Sam
Confusing
32" class (31.5" diag) 03 November 2024 by mjoem (USA) Verified Purchaser Verified
I bought this for the TV and the picture is great and crisp but general use is confusing and remote design is horrible. POWER ON, MAYBE COMES ON, MAYBE NOT, MAYBE SEEMS TO FOR SEVERAL SECONDS AND THEN SHUTS OFF.
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Hi mjoem,
Thank you for sharing your experience! We're very please to hear that your enjoying the great and crisp picture of you're new Sony W830K TV. We also appreciate you're feedback regarding the remote. We appreciate the frustration this has caused you, and we want to make this a better experience for you.
It sounds like you're experiencing several issues with the power functionality and the remote design, you may consider the following first:
Check the remote control for damage.
Make sure the device to be controlled is on and functional. Press the power button directly on the device, not the remote control.
Make sure you are within 3-10 feet of your device and point the remote control at the IR sensor of the device.
If all of these are are considered, you may check this link for a more detailed troubleshooting: https://www.sony.com/electronics/support/articles/00006827?utm_source
We hope this makes your viewing experience even better!
If you need further assistance, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Sony.com Username:
Telephone Number:
Additional Information regarding your experience with the W830K.
Thank you for choosing Sony, and we hope you continue to enjoy many more great moments with your Sony TV!
Best Regards,
Maria
Sony w830k
32" class (31.5" diag) 03 November 2024 by Mesony (USA) Verified Purchaser Verified
Tv is working great so far and no issues to date.pictire and sound is good
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Hi Mesony, it is very good to hear that you are enjoying the picture and sound quality of our product! Thanks for choosing Sony! ~Earl
GREAT TV!
80 cm (32") 27 October 2024 by MELIN5 (USA) Verified Purchaser Verified
I am so pleased with this Sony television. Easy to operate and outstanding picture quality. This TV stands up to the Sony reputation: The Best!
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Hi MELIN5,
Thank you for taking the time to share your experience with your great TV!
We're very much delighted to hear that you're pleased with the user-friendly interface and outstanding picture quality of your Sony W830K TV.
Thank you for choosing Sony! -Maria
I WANT MY MTV
32" class (31.5" diag) 15 October 2024 by pie face (USA) Verified Purchaser Verified
GREAT REPLACEMENT FOR THE BEDROOM it s not to big and not to small perfect size
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Hi pie face,
Thank you for the 5 stars! We're delighted that your new Sony W830K is to your liking, and perfectly fits to the aesthetic of your bedroom.
Thank you for trusting Sony, and enjoy!
-Maria
32 inch sony w830k
80 cm (32") 30 September 2024 by Edwardian Dreamed (USA) Verified Purchaser Verified
Easy installation, great customer support, would highly recommend
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Hi Edwardian Dreamed, thank you for taking your time to share your great experience with your Sony TV. Thank you for choosing and recommending Sony, enjoy! - Maria
Great Color and Features.
32" class (31.5" diag) 23 August 2024 by Retired Milk tester (USA) Verified Purchaser Verified
I bought this from Amazon. As far as I can tell, the only damage was to the box it came in.
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Hi Retired Milk tester,
You made the right choice with the Sony W830K! We're thrilled that you are enjoying the performance of the TV. It's also great that you received the TV in excellent condition. Thank you for choosing Sony!
-Ralph
Somewhat Great
32" class (31.5" diag) 20 August 2024 by Skip1601 (USA) Verified Purchaser Verified
Purchased two of this model 1st one that was shipped was an Asian model and work not work in USA, returned unit. 2nd one was ok great pucture and wonderful sound. However it keeps dropping internet connection. This happens when unit turned off anf left off for 12 hours or so, when you return and turn set back on you have to select WiFi and connection is back. The original settings are retained you just have to “click” on the WiFi radio button in the quick access settings in the upper right hand of the Home Screen
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Hi Skip1601,
Thank you for your comment, and we're sorry to hear about your experience with your first unit. As for your second KD32W830K, while we're thrilled that you're satisfied with its amazing picture & sound quality, we sincerely apologize if you're experiencing connectivity issue. The Wi-Fi® signal on your TV may drop or intermittently disconnect for various reasons. This article provides information and troubleshooting steps to help resolve this problem:
https://www.sony.com/electronics/support/articles/00184183
I hope this helps.
Should you need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Sony Username:
Model Number:
Issue/Concern:
Telephone Number:
Thank you so much for your purchase and for choosing Sony.
Best regards,
Romeo
Sony Social Support
VERY TROUBLEOME PRODUCT
80 cm (32") 31 July 2024 by CHARLIE W (USA) Verified Purchaser Verified
I BOUGHT THIS TV 2 MONTHS AGO. IT HAS FAILED 5 TIMES. I HAVE USED SONY PRODUCTS FOR 50 YEARS. THIS PRODUCT IS VERY DISAPPOINTING.
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Hi CHARLIE W,
This is not the experience that we want you to have. This isn't normally the case with the Sony W830K. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Great TV
80 cm (32") 29 July 2024 by Aye2024 (Singapore) Verified Purchaser Verified
I bought it a month ago. So far my experience has been great. It is great TV.
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great small tv
32" class (31.5" diag) 19 July 2024 by uncle kenny (USA) Verified Purchaser Verified
i tried several small tv`s. cheaper,poor sound,poor picture. verry light weight. all returned. this one is a keeper! very good sound and very good picture. with roku stick and google you have both worlds. very happy with this great small tv. you get what you pay for so make shure you look at this little guy if you are looking.
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Hi Uncle kenny, Choosing this TV will definitely be worth it! We are happy to hear your purchase went well and you are enjoying the exceptional picture and sound quality of your W830K LED TV. Thank you for your purchase and for choosing Sony! -Jess
Great TV with an awful manual
32" class (31.5" diag) 30 June 2024 by Scottster (USA) Verified Purchaser Verified
This replaced a two-year-old Samsung LED TV for our master bedroom. The setup was more challenging than necessary because the manual was written for multiple TV models.
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Hi Scottster, We're glad that you like the TV. We'll take note of your feedback about the manual. We appreciate all of your feedback as it helps improve the product. Thank you for choosing Sony. Erin
Sony Bravia TV
80 cm (32") 20 June 2024 by Susie Q the red (USA) Verified Purchaser Verified
This TV was a gift. My old one gave up the ghost I love it so far. Easy to use. Great viewing
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Hi Susie Q the red, Great! We're thrilled to hear that you love this TV. We appreciate your feedback and thank you for choosing Sony. Erin
love the google tv
32" class (31.5" diag) 18 May 2024 by Nanag72 (USA) Verified Purchaser Verified
I bought this a month ago because I wanted a smart TV so I could stop my expensive cable. It has been great
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Hi Nanag72, Great! We're glad that you are enjoying your new TV. Thank you for choosing Sony. Erin
Good quality but poor customer service
80 cm (32") 16 May 2024 by Lmg16 (Singapore) Verified Purchaser Verified
Price doesn’t include installation and I was directed to contact a third party for installation. Had arranged with the customer service agent for Saturday delivery but the TV came on a Friday. Gave feedback to the customer service agent and they went silent. Poor customer service overall.Quality of the TV is good. In hindsight, I should have bought the tv from other retailers as their prices include free installation. To think I thought it’ll be better to order from Sony itself!
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Sony 35 inch tv
32" class (31.5" diag) 07 May 2024 by Sony Ii (USA) Verified Purchaser Verified
Beautiful picture. We also use it as a monitor for my husband .
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Hi Sony Ii, Great! We're happy to hear that you like the picture quality. We appreciate your feedback and thank you for choosing Sony. Erin
Smart brilliant picture of SONY
80 cm (32") 07 May 2024 by PCLY (Singapore) Verified Purchaser Verified
Impressed with picture quality. Very pleased with the purchase.
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Perfect modern TV for small spaces
32" class (31.5" diag) 04 May 2024 by Nic1985 (USA) Verified Purchaser Verified
Great TV with good tech / apps and great picture and sound. Plugged in seamlessly to my Sonos soundbar. Highly recommended and good price too if you are looking for a tv for a small space or bedroom.
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Hi Nic1985, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
Don't do it!
32" class (31.5" diag) 08 April 2024 by Joel365 (USA) Verified Purchaser Verified
Stops on music all the time, needs to be restarted, apps reinstalled. At least it'll give you something to do... when you want to be relaxing with some media.
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Hi Joel365, We apologize for any inconvenience that you experienced with your Sony W830K. This is definitely not the news that we would like to hear. If you've already uninstall and reinstall the affected app, please make sure that firmware version of the TV and the app itself are all up to date. If you are still unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony Only
32" class (31.5" diag) 03 April 2024 by MLUR (USA) Verified Purchaser Verified
I purchased this TV to replace a 14-year-old Sony of the same size. The old one gave trouble-free service for its entire life. I always purchase Sony televisions. It is the perfect size for the bedroom and has a beautiful picture.
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Hi MLUR, You've made a great choice! We're very happy to hear that you like the beautiful picture quality and good to know it fits perfectly in your bedroom. Thank you for your continued trust in Sony products! -Sam
Great TV for a small space
32" class (31.5" diag) 26 March 2024 by BruceBelmont (USA) Verified Purchaser Verified
We recently upgraded several TVs in order to use YouTube TV via Wi-Fi instead of cable boxes. We now have nothing, but Sony brand TVs (6) and they have been so reliable I rarely consider other brands. In fact, I have never had a Sony TV that needed a repair or died, I recently replaced 2 to upgrade to newer technology.
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Hi BruceBelmont, You've definitely made an excellent choice! We're very happy to hear that you've upgraded several of your TVs to Sony and good to know that you're impressed with the overall quality. Thank you for your continued trust in Sony products! -Sam
Pack With Features !
32" class (31.5" diag) 21 March 2024 by Dillon8 (USA) Verified Purchaser Verified
I now own 2 Sony TVs. I cannot say enough about the features I have found in these TVs. In comparison with comparable TV it has many features that they do not have. The Sony's higher price is justified. The picture has a deeper and richer color and many more channel viewing options are found here that other TVs do not have.
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Fantastic, Dillon8! You've certainly made a great choice! We are extremely pleased to hear about your satisfaction with the amazing features and superb performance of your two Sony TVs. Thank you very much for purchasing our KD32W830K and for commending Sony! - Romeo
One channel so far.
32" class (31.5" diag) 11 March 2024 by Gort (USA) Verified Purchaser Verified
Having problems hooking up Cable TV to set. This is the first TV I've bought in almost 19 years so yes, a lot has changed. My old one was a tube TV and of course didn't have all of this extra stuff on it, which I don't need or want. Just an old guy who wants to watch some of the old reruns. For some reason all I get is Paramount. Could really use some help.
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Hi Gort,
We regret to hear that you are having an issue using your cable TV with the Sony W830K. Help guides and manuals are available on our support website. You may find these links helpful:
https://www.sony.com/electronics/support/articles/00023587
https://www.sony.com/electronics/support/articles/00013963
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Nice Replacement for Fire TV
32" class (31.5" diag) 03 March 2024 by Waggs 52 (USA) Verified Purchaser Verified
We replaced the old tv do to preference of google tv which is similar Sony tv we have in our living area
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Hello Waggs, We are happy that you like your new Sony BRAVIA 4K smart Google TV. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
So nice
32" class (31.5" diag) 27 February 2024 by BJP123 (USA) Verified Purchaser Verified
I bought this about a month ago and I am very satisfied with it. I’ve always bought the cheap brands in the past, but I splurged and bought the Sony. I’m glad I did. The only thing is I wish there was more choices regarding the apps that are available to load.
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Hi BJP123,
Great! Thank you for your purchase and we're glad that you are satisfied with your purchase. It's nice to hear that you are enjoying your new Sony TV. Regarding with the apps, you can check the Google Play Store of this TV for the app you want if available for download. I hope that helps and again thank you for choosing Sony! - Marco
Sony W830K HD Smart Google TV
32" class (31.5" diag) 20 February 2024 by Sagittarius Life (USA) Verified Purchaser Verified
I brought this TV almost a month ago now and I am sp pleased with it its my second Sony television in my house
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Hi Sagittarius Life, We're delighted to hear that you're pleased with your purchased. We value your feedback and thank you for choosing Sony! Erin
Good TV
32" class (31.5" diag) 12 February 2024 by Dmk6 (USA) Verified Purchaser Verified
I bought it because it has a consistent interface with my other Sony TVs
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Hi Dmk6, We're glad that you like the TV interface. We appreciate your feedback and thank you for choosing Sony. Erin
Best tv in its class
32" class (31.5" diag) 08 February 2024 by Markar 1 (USA) Verified Purchaser Verified
I was given a tv as a gift to replace the one on the kitchen counter. Well it was only there for three days. I have wanted a a newer smart Sony tv so this now the time to do it. I did appreciate the thought of the gift but the product is not up to Sony picture quality . Just the push I needed to get this tv.
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Hi Markar 1,
You made the right choice with the Sony W830K! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!
-Ralph
Been buying Sony TV since 1980
32" class (31.5" diag) 08 February 2024 by Markar 1 (USA) Verified Purchaser Verified
I been enjoying Sony tv since 1980 in my home. Had other brands for a second and third tv in the house but the last twenty all are Sony. I think the picture quality is the best .
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Hi Markar 1, we're glad you are enjoying the picture quality of your new TV! Thanks for choosing Sony! ~Earl
Great tv for a small bedroom or office.
32" class (31.5" diag) 20 January 2024 by JRosario (USA) Verified Purchaser Verified
My son’s bedroom is small and I wanted a quality tv without breaking the bank. I am a diehard Sony consumer, every single tv in my household is Sony. My oldest tv is 18 years old and is still working, and the picture quality still looks great for the amount of years. My only complaint about the tv is the frame, for some reason it looks like is not fully attached to the actual screen. The tv itself looks great for what we needed.
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Thanks for commenting, JRosario! You've definitely made a great choice! We are extremely pleased to know that you're satisfied with the size and exceptional performance of your KD32W830K. We greatly appreciate your feedback with the bezel of the TV. If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Sony.com Username:
Model Number:
Issue/Concern:
Telephone Number:
We truly appreciate your being one of our loyal customers, and thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Sony Balony
32" class (31.5" diag) 16 January 2024 by SonyMan2024 (USA) Verified Purchaser Verified
We have 65" Bravia, so we bought a Second 32" Bravia - This one has trouble starting my FiOS when I use the FiOS Remote.
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Hi SonyMan2024,
Thank you for review and we do apologize for the inconvenience. Before continuing to the various troubleshooting steps, we recommend that you remove the batteries from the remote control, then press and hold the Power button for three seconds. Wait a minute or so, then reinsert the batteries according to the polarity (+ and -). If the issue continues, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
I like Sonys
32" class (31.5" diag) 16 January 2024 by Freddy 567 (USA) Verified Purchaser Verified
I hope this one last longer than the last one. It only lasted 1 year. I just like songs because I had a bad one and Sony replaced for free and almost out of warranty . .
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Hi Freddy, we're glad you are enjoying your TV! Thanks for choosing Sony. ~Earl
Good value for money
80 cm (32") 12 January 2024 by Porky pig (Singapore) Verified Purchaser Verified
The resolution of the TV colours are great. Clarity is there and sound system’s great. The only feature that I don’t like are the stands for the television. They are old fashion and sticks out like a sore thumb and takes up space. Apart from that, I’m happy with my purchase.
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Quality TV
32" class (31.5" diag) 06 January 2024 by Baloo2024 (USA) Verified Purchaser Verified
Second Sony TV in two years. We are streaming on both TVs, easy set up. Went back to Sony for quality. We owned a Sony 40 years ago, lasted forever.
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Hi Baloo2024, thank you for being a long-time Sony fan and we're glad that you like the ease of setup. Thank you for choosing Sony. Erin
Great mounted in breakfast room
32" class (31.5" diag) 04 January 2024 by Kitchen TV (USA) Verified Purchaser Verified
It is mounted between the kitchen and adjacent breakfast room so can swivel to serve both rooms. The speakers are better than most TVs this size and we are very happy with it.
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Excellent choice! We are glad to hear that you are happy with your new TV! Thank you for the 5-star rating and for choosing Sony! -Carl
Great Colour
80 cm (32") 29 December 2023 by Grtdony (Singapore) Verified Purchaser Verified
I bought the W830K Sony TV and very satisfied with it.
A great small TV
32" class (31.5" diag) 26 December 2023 by Maxx135 (USA) Verified Purchaser Verified
Got the TV for bedroom and couldn't be happier. Sony great picture quality is out of question and I just love Google TVs.
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Hi Maxx135,
That's great! We're glad to hear that you like the picture quality of the TV for your bedroom. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony!
-David
Tv
32" class (31.5" diag) 01 December 2023 by Lucky too (USA) Verified Purchaser Verified
Was happy with the easy set up and quality of picture
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Hi Lucky too,
Perfect! We're glad to hear you like the amazing picture quality and easy setup with your new W830K TV. Your satisfaction is our top priority. See pictures full of vivid detail and texture on this TV. X-Reality PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thanks for choosing Sony! - Kris
Expected better
32" class (31.5" diag) 28 October 2023 by Dustdevil (USA) Verified Purchaser Verified
In 32" size I thought 720 res would be fine. It's just okay. The sound is better than the SS brand it replaced but when using an optical cable to my surround system it was out of sync with the video. There is no sync adjustment. Connecting the optical cable between the Sat box and sound system synced perfectly. My separate Blu-ray player on HDMI 2 can't input to the sound system this way. Wish there was an adjustment to match the optical audio out with the video. Listening through the internal speakers it was fine. Delay on optical.
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Hi Dustdevil,
Thank you for purchasing our Sony KD32W830K BRAVIA TV. While we're glad that you appreciate the quality of your new TV, we're sorry to hear that you are having some audio delay issues when outputting sounds to your surround sounds via optical connection. This is not the experience we want you to have. Kindly allow us to fix this and turn this experience to a better one. You may follow these steps to troubleshoot the issue.
Make sure that the TV has the latest system software (firmware) installed.
If watching a TV program, try changing the channel to see if the problem occurs on other channels; if it only occurs on one channel, then the issue is with the broadcast.
Make sure all cables are securely connected to the TV and the source device (set-top box, DVD player, BD player, home theater system, or game console).
Try playing a different video source to determine if the issue occurs with other connected devices.
If your TV has a Game Mode setting, do one of the following:
- Set the Game Mode to Off when watching TV or playing a DVD or BD.
- Set the Game Mode to On when playing a video game.
Perform a power reset on the TV.
If there is a home theater system and a digital optical cable is used in the connection, manually change the Audio/Video Sync or Audio Delay setting on the home theater system (if available).
For full details of the troubleshooting steps, you may check this link.
The audio and video on my TV are out of sync or there's an audio delay:
https://www.sony.com/electronics/support/articles/00026069?utm_source=glean
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Great google TV
80 cm (32") 24 October 2023 by Jo Kay (Singapore) Verified Purchaser Verified
I bought this TV 1 month ago and to my surprise it can sync with airplay and be able to install apps i required.
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I like this new Sony TV it can get movies internet
32" class (31.5" diag) 14 October 2023 by Mike79F (USA) Verified Purchaser Verified
I bought this a month ago it's a pretty good TV different than before with shows from the internet like YouTube and much more.
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HI Mike79F, Congratulations! We're thrilled to hear that you are enjoying your TV. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! Erin
I hate it now. Maybe I'll love it later.
32" class (31.5" diag) 13 October 2023 by Grrrrrr (USA) Verified Purchaser Verified
I bought a smart TV and It is much smarter than me. So that's a good reason to hate it. I had a Sony TV that I loved before I bought this one. I had a lot of trouble getting the new one set up with my TV provider. That took hours. Then the TV started playing dumb upbeat music. And it keeps asking me to set up codes so my children can't get bad material. My children are all grown and not in the house. It also asked me to list my favorite TV channels. Forget about that. I don't need a list. And the dumb music keeps playing. I finally figured out how to watch my DVD and it sometimes gets interrupted by that same dumb upbeat music. I also need a new TV box from Xfinity or Comcast. Someday I may love this new TV but don't hold your breath. My previous TV did not have a lot of options. I either watched TV or I played DVDs. It did not make demands on me that I did not want. I plan on getting help from Sony but I'm not in a rush. I can eventually learn but I would love to buy a dumb TV. One that I can understand and operate immediately. This is not the one. I am an old guy and I am used to a much simpler life with my devices.
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Hi Grrrrrr,
Thank you for reaching out to us. We're sorry to hear your difficulties and some issues that you are experiencing with your new Sony TV. This is definitely not the experience we want you to have. Allow us to help make this a better experience.
Please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. With regard to the upbeat music, may we know if the issue persist while watching from a different source or input? We need to isolate the issue so we can check if this is a problem with the TV or from a connected device.
We appreciate your feedback and insights with regard the features of your Google TV. Sony values the opinions of customers and is always striving to provide the best experience possible. We are very confident that you will enjoy your TV once you get familiarized with the settings.
You may find these links helpful with useful information about our Android TV/ Google TV:
https://www.sony.com/electronics/support/articles/S1F1723?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
I get what I paid for and I'm satisfied
80 cm (32") 04 October 2023 by Gidosman (Singapore) Verified Purchaser Verified
Overall the product is good if only it does not take a longer time for screen to come alive after ON
Excellent
Good
Excellent
Excellent
Perfect bedroom TV
32" class (31.5" diag) 24 September 2023 by PaulinLA (USA) Verified Purchaser Verified
Great picture for a small TV. Easy to set up and use. Really need a sound bar (I got Sonos Ray).
Excellent
Fair
Good
Good
Excellent
Excellent
Hi PaulinLA, Amazing! We're glad that you like the picture quality nd ease of setup and use. See pictures full of vivid detail and texture on this TV. X-Reality™️ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony. Erin
Perfect for my room, excellent quality
32" class (31.5" diag) 20 September 2023 by Sherry5 (USA) Verified Purchaser Verified
I bought a month ago. Best Buy employee was so helpful. I love the voice assistant remote.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Sherry5, Awesome! We're glad that you like the quality and fits perfectly your room. We're also happy to hear that you're satisfied with the service received from Best Buy. See pictures full of vivid detail and texture on this TV. X-Reality™️ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony. Erin
Audio/picture sync problems
32" class (31.5" diag) 19 September 2023 by AugustusCaesar (USA) Verified Purchaser Verified
Other than the audio/picture sync problems, it's a lovely TV. But given this problem, that's is meaningless
Excellent
Excellent
Poor
Excellent
Good
Hi AugustusCaesar,
We regret to hear that you are experiencing audio/video sync issues with the TV. The troubleshooting steps on this link may help resolve those issues:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00026069
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
TV cannot power on after 2 weeks
80 cm (32") 16 September 2023 by Reney (Singapore) Verified Purchaser Verified
Two weeks after. Installation, the TV cannot power on. Can we return product or 1 for 1 replacement?
HI Reney,
Thank you for your feedback.
We appreciate your feedback and wish to assist you further. Please contact us @ the link below for further support
https://web.sony-asia.com/sg/contact-us/
Sony Singapore service team
Great Performance
32" class (31.5" diag) 23 August 2023 by RHD1 (USA) Verified Purchaser Verified
Lived up to all expectations for a Sony Product, couldn't be more pleased
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi RHD1,
Thank you so much for such a great review! We're glad to hear your satisfaction with your new TV. Your purchase allow us to continue to do what we love and provide you with quality products. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thanks for choosing Sony! - Kris
Excellent product!
32" class (31.5" diag) 04 August 2023 by Deborah64 (USA) Verified Purchaser Verified
I bought this tv for my bedroom, it is a smaller version of the 70 in i have i. Living room i love it
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Deborah64,
You made the right choice! We're glad that you like the size of the TV. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you for choosing Sony!
-Ralph
New Sony
32" class (31.5" diag) 04 August 2023 by Rmtn (USA) Verified Purchaser Verified
So far we are happy with the new Sony tv. Our last one died after almost 20 years and we were very happy with that one.
Excellent
Excellent
Excellent
Excellent
Good
Hi Rmtn,
Thank you for the continued trust you have put in our brand! We're glad to hear your enjoyable experience with your new TV. Our Sony 32W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant that organizes your content all in one place. Thank you for choosing Sony! - Kris
It’s a Sony, of course it’s awesome!!!!
32" class (31.5" diag) 03 August 2023 by Debby 21 (USA) Verified Purchaser Verified
I ordered this through Amazon, sight un-seen, but by name only. I wanted to replace a bedroom tv I didn’t like only because it wasn’t a Sony.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Debby 21, We're glad that you are enjoying your new TV. See pictures full of vivid detail and texture on this TV. X-Reality™️ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony. Erin
I like smart tv that has many app
80 cm (32") 03 August 2023 by Peter Low (Singapore) Verified Purchaser Verified
Sony quality is excellent and screen is colour. Sony bravai is google tv . Very good
Excellent
Excellent
Excellent
Excellent
Suits us.
32" class (31.5" diag) 24 July 2023 by Lolasmom (USA) Verified Purchaser Verified
We were looking for a smaller smart TV that was a Sony like our other TV's. This fit in our space perfectly. It has a good picture and apps for all of our streaming. Easy set up. We bought it open box and someone forgot to check for the power cord in the process for getting it ready for sale. We were given a discount and a copy of exactly what we needed to order online. All in Al a great experience.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Lolasmom,
That's amazing! You've made a great choice! We are extremely pleased it suits your needs. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise.
Thank you very much for sharing your awesome experience with the KD32W830K and for choosing Sony!
- Romeo
Nice Smart TV
32" class (31.5" diag) 17 July 2023 by Dayle (USA) Verified Purchaser Verified
Have had Sony televisions for years. Always been happy. Wanted a new smart tv for the bedroom so bought this. Perfect size. Wish the power cord was longer. Have it sitting on a high dresser and have to have surge protector sitting behind it.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Dayle,
Thanks for sharing your 5-star review and experience with the W830K. We're glad that you like the size of the TV. Your feedback about the power cord is greatly appreciated. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for always choosing Sony!
-Ralph
Great Product From Sony
32" class (31.5" diag) 01 July 2023 by Rick H (USA) Verified Purchaser Verified
Excellent Picture Quality, Very Good Amount of HDMI Ports !
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Rick H, Awesome! We are so glad to hear that you are happy with your new TV! See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analysing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony! -Carl
My Review for W830K (HD Ready) | High Dynamic
32" class (31.5" diag) 29 June 2023 by 5656 (USA) Verified Purchaser Verified
I bought this TV in April from Best Buy and it stopped working in May
Poor
Poor
Poor
Poor
Poor
Poor
Hi there, We're sorry to hear that your TV stopped working. May we know what happened exactly on your TV so we can assist? In the mean time, you may visit the link below. It contains steps you can follow to fix the issue with your TV. https://www.sony.com/electronics/support/articles/00200862
Should you need further assistance, you may reach out to our product support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Perfect for my Desktop!
32" class (31.5" diag) 29 June 2023 by Azbroker (USA) Verified Purchaser Verified
I work from home and I have a 32" TV next to my PC monitor. I like to have a TV running at a low volume level as I am doing my PC work. This 32" Sony replaced a competitive brand and I am thrilled with the purchase. The picture and audio is significantly improved and I am happy that all TV's in the home are now Sonys.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Azbroker, Amazing! We are extremely pleased to know your satisfaction with the incredible picture and sound quality of the KD32W830K. See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thank you very much for your purchase and for choosing Sony! - Craig
Great size tv for bedroom
32" class (31.5" diag) 29 June 2023 by Tonyone (USA) Verified Purchaser Verified
Purchased this tv two months ago has a perfect picture
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Fantastic! Good to hear you like the great picture quality of your new Sony W830K! See pictures full of vivid detail and texture on this TV. X-Reality PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thanks for choosing Sony! -Sam
TV will not recognize cable box. Please advise.
32" class (31.5" diag) 08 June 2023 by Why did I buy this TV (USA) Verified Purchaser Verified
TV will not recognize cable box. Please advise fix.
Hello,
We are sorry to hear that you are having an issue with your Sony TV connecting your cable box. Please check the cable connection between your cable box and your BRAVIA TV. Make sure the cable is inserted securely. You can also unplug the cable and plug it back again. You can use a different cable to further isolate the issue. Press the INPUT button to display the list of inputs, then select the desired input.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Pictures on the screen is sharp and beautiful
80 cm (32") 07 May 2023 by Eric YSS (Singapore) Verified Purchaser Verified
I am happy what i have purchased and it meets my standard and expectation
Good
Good
Average
Average
The best 32 inch smart TV
80 cm (32") 04 April 2023 by Ronwin2023 (Singapore) Verified Purchaser Verified
Buying smaller screen TV didn’t compromise on SMART functions. Only minor flaw was it takes a while to reconnect to home wifi every time it was turned on after turning off.
Good
Good
Excellent
Good
great and excellent product
80 cm (32") 26 March 2023 by Tufai88 (Malaysia) Verified Purchaser Verified
item very good quality even price more pricey compare other brand
Excellent
Average
Excellent
Excellent
Perfect for my room and use
32" class (31.5" diag) 13 February 2023 by Forever59 (USA) Verified Purchaser Verified
This TV has a super picture rich colors and deep darks. Perfect size for my room and easy to set up. Required sound bar as the speakers were not good.
Excellent
Average
Excellent
Excellent
Excellent
Excellent
Hi Forever59, We're glad that you are enjoying the picture quality and perfectly fit your room and ease of setup. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Thank you choosing Sony. Erin
A Gem Of a 32i inch that's available in US
32" class (31.5" diag) 13 February 2023 by 1701jim (USA) Verified Purchaser Verified
Best features, but not limited: HDR; X1 Pro Engine; six years newer than 600D. Also, this set has Cinema Motion: auto or off., based on 60HRZ. I set this feature off, but it might befit sports, gaming, or fast action movies? Again, 2160/24p, 1080/24p is converted to 720/24p. Finally, HDR looks good for UHD movies or streaming movies that benefit from HDR. I really enjoy this new Sony set -- just have to keep my eye on new software updates though.
Excellent
Good
Excellent
Excellent
Excellent
Excellent
Hi 1701jim,
Thank you for the 5-star rating! We're truly glad how much you're enjoying the excellent picture quality of this TV. You can always adjust the Clearness and CineMotion under the picture settings of the TV. It refines moving images and optimizes picture quality based on video content. For more details, refer to this help guide link:
https://helpguide.sony.net/tv/jusltnr4/v1/en-003/07-01_08-01.html
Enjoy all the excitement of movies and games in vividly detailed HDR with pure, natural sound on this Google TV. Thank you for choosing Sony! -Jess
Great quality
80 cm (32") 11 February 2023 by oakent (Singapore) Verified Purchaser Verified
I have no regret buying this tv. Excellent picture quality. Excellent sound quality. Ease of use as well!
Excellent
Excellent
Excellent
Excellent
Quality is good
80 cm (32") 21 January 2023 (Malaysia) Verified Purchaser Verified
My mom Say Quality is good for small Screen. Easy to install. Easy to install
Excellent
Good
Excellent
Excellent
Not smart
32" class (31.5" diag) 16 January 2023 by reeniesharenie (USA) Verified Purchaser Verified
I bought this thinking it could record as then description indicated use with my Sony VHS/DVD/Player/Recorder. After purchase was told it could not but, at least it would play and it had smart TV capabilities with apps. The apps have never worked properly. I had to pay out of pocket to 'cable techs who were not adequately familiar with problems, was told it should have been the responsibility of the mfg.(Sony) or the retail supplier, (PCRichards). It worked intermittently so during holidays and a wedding event I let it go. Now the holidays are over and i want some satisfaction as nothing but the TV works at present.. I can charge the no record capability up to caveat emptor but now i do not even have the smart tv apps. I would have been better off with a larger version of your WEGA if they were still available in 32 or 28 inch size. I still have the 21 inch in a small room and it works perfectly, your best classic model. Very disappointed and have now been told I have to call Sony for some in house reinstallation. I don't even know if you have a contract with anyone here or do I go t through PC Richards. (sadly the latter just send store people not the old professionals from the factory.) Am I stuck with a lemon?
Excellent
Average
Poor
Poor
Poor
Average
Hi reeniesharenie,
We regret to hear that you are not satisfied with the W830K. Your feedback is extremely important to us and is very much appreciated. Have you already performed troubleshooting steps like updating the software or a factory reset?
You may find these links helpful:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00119543
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00159487
If the TV is within 1-year, you may also contact P.C. Richards for additional support.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
A/V sync problems
32" class (31.5" diag) 14 January 2023 by Signalman3 (USA) Verified Purchaser Verified
received this tv on a Wednesday. Set up on Thursday- TV out of A/V sync when I change channels (Fios) Thursday night. Must turn off unit and turn back on. Not the first problem with Sony TV. Bought a 65" in 2017 and had to return to Amazon. TV wouldn't recognize or react with comcast cable box.
Excellent
Poor
Fair
Average
Good
Average
Hi Signalman3, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the AV sync of your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w830k/articles/00026069
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the w830k
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Best tv ever
32" class (31.5" diag) 25 December 2022 by Barney3348 (USA) Verified Purchaser Verified
I’ve been purchasing Sony tv since late 70’s first one was purchased in Okinawa and it was a portable tv which lasted into early 2000’s. We purchased one of those heavy TVs and it lasted for many years. Both given away still working. Then we purchased a 3D tv and get is still working as the day we purchased it. Knock on wood. The tv I just purchased is for my office upstairs and it is the best ever. I use two different type of ear buds to listen to it at night and it switched between them without any action from me. Great resolution and all great features. All Sony TVs have been the greatest purchased and will continue to be our brand.
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Barney3348, We are thrilled to know that your new Sony BRAVIA 4K smart Google TV is your best TV ever. Our W830K has our X-Reality PRO which upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. It also has Google TV with Google Assistant organizes your content all in one place. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent
Brilliant picture only compromised by resolution
32" class (31.5" diag) 13 December 2022 by SantosB (USA)
This is a very sleek and good looking TV. I like how the power LED somewhat resembles the player LED on the DualSense controller. and the legs are closer to the centre giving it a nice small footprint. A wealth of inputs with three HDMI inputs, two USB, plus a composite video input which is fantastic for old game consoles. And I love that it has an external power supply. My biggest fear purchasing this TV was the impact 720p was going to have, lacking native 1080p in this day and age is inexcusable. It's what put me off purchasing this TV for years because it is the only 32" TV Sony makes and this room is too small for anything bigger. Upon setting it up, it had appeared that those fears were founded as the picture no matter the source was like streaming video on a low bitrate connection, I couldn't understand why so many people spoke highly of this TV. It turns out the TV needed a software update, so be sure to update since it doesn't automatically do it when setting up for the first time. This is my first foray with Android TV so I didn't think to check the notification dot in the corner, and didn't notice there was an update until I was playing around with the settings. After the update, the picture is gorgeous. You'll still want to pass it a 1080p signal as the resolution is slightly larger than 720p. It is weird having HDR on such a small display, but there is very little to no light bleeding which I've noticed. The only reason I knock off a star is the lack of native 1080p support. I tend to sit closer to the TV, and less than 5 feet away the pixels are somewhat noticeable. That said it doesn't detract too much from the picture and isn't as noticeable during motion or when you're far enough away, and the TV is still a worthwhile purchase. When connecting a PC such as the Steam Deck, you are able to set the display to its native resolution of 1360x768 which makes me suspect that rather than producing a panel specifically for a 32" they are adapting one of their larger panels, but this is just speculation. That said, the reason you are paying more for a lower resolution is because of that Sony X-Reality magic. The processors and brilliant HDR display really make the vivid images pop, and watching TV or playing games you soon forget the lack of fine detail. Some side notes which may not affect you: I'm not much of a fan of the mushy buttons on the remote which came with it, but it is nice it works through both IR and Bluetooth. I have a spare FireTV remote from an old FireTV stick which died, and that can be paired with the TV and used instead albeit with some quirks. Note that none of the following are issues with the stock remote. The IR codes are stored on the remote itself so as long as you don't unpair it from a FireTV stick prior to pairing with the TV, you may retain volume and power functionality (if you unpair it from the FireTV stick while it's still bound to it, it will wipe the IR codes). After pairing the remote to the TV you may safely unpair from the FireTV stick. The remote seems to go to sleep with the TV, something which isn't noticeable with a FireTV stick, and you'll have to press a button to wake up the remote before you can control the TV. Some Android TV apps do not like the select button, Sling for example ignores select and you have to press play to select a channel. Sometimes the Android TV interface will lag when using the FireTV remote seemingly ignoring it, only to process the previous button presses all at once after a delay. Lastly even though the voice button works, the microphone doesn't appear to work with Android TV. Once again these aren't issues with the remote which came with the TV. Lastly, I have an old Sony stereo receiver (STR-DE935) and it appears that this TV uses the exact same volume IR codes as that receiver. I thought it was pretty neat that the activity light blinked despite changing the volume on the receiver, but this exposed a bug with the interface. The TV ignores the volume controls when you configure an external audio output, so the blinking light is only for show. Although when the TV is processing something in the background like switching inputs or launching an app it forgets to ignore them and changes the volume on the TV as well. No audio is outputted through the TV speakers, but it is a bit annoying having a nonsensical volume display appearing on the screen until it remembers to ignore them.
Good
Good
Excellent
Excellent
Hi SantosB, Thank you for your honest review! We are so glad to hear that you are enjoying your new TV! See pictures full of vivid detail and texture on this TV. X-Reality™ PRO upscales every pixel for exceptional clarity, analysing frames and matching each scene with our unique database to refine images and reduce noise. Thank you for choosing Sony! -Carl
Sony 32” HDR Google tv
32" class (31.5" diag) 23 November 2022 by Kskap (USA) Verified Purchaser Verified
Our very first smart tv. A big leap for these 75+ old viewers.
Excellent
Good
Average
Good
Excellent
Average
Hi Kskap, Congratulations on you first Sony W830K smart TV! You've made an excellent choice. See pictures full of vivid detail and texture on this TV. X-Reality PRO upscales every pixel for exceptional clarity, analyzing frames and matching each scene with our unique database to refine images and reduce noise. Thanks for choosing Sony! -Sam
Nice Tv
80 cm (32") 14 November 2022 by Brazil 07 (Singapore) Verified Purchaser Verified
Affordble price compare to other brand for dynamic colour Will always buy sony tv infure easy usage.
Excellent
Excellent
Good
Excellent