Sony SupportXR-65X90L

Article ID : 00295252 / Last Modified : 15/09/2024Print

Sony TV almost out of memory? How to free up TV storage

    IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

    Sony TVs store various types of data, such as recently used apps, cache and data or software update information. As a result, you don’t have to wait for apps to load when you switch between them and can resume watching your series where you left off. Unfortunately, every TV in the world has a finite amount of memory. Follow these steps to clear TV storage.

    How to free up TV memory on your Sony TV

    Here are some ways in which you can free up TV memory:

    1. Manage TV apps (e.g., uninstall unused TV apps, close unused apps running in the background, clear cache and app data)
    2. Reset your TV to factory settings.

    How much storage is available on my Sony Google TV™ or Android TV™?

    Your Sony TV comes with a predefined amount of built-in storage, however, the actual capacity available to you will vary depending on the OS and installed software requirements.

    Depending on your TV model, you might be able to see how much space your apps, videos or images are currently consuming by following the steps below on the TV itself (steps might vary):

    1. Press the HOME or Quick Settings (spanner or gear) button on the remote control.
    2. The next steps will depend on your TV model:
      • Select Settings à System à Storage à Internal storage, Internal shared storage or Internal shared storage (except for system area)
      • Select Settings à Device Preferences à Storage à Internal shared storage
      • Select Settings à Storage & Reset à Storage or Internal Shared Storage à Available

    Internal shared storage

    Visit the following articles for more information:

    Manage TV apps

    If you have apps or games on your TV that you don’t use anymore, remove them to clear memory and make space for new content.

    If you're experiencing issues with a particular app, clearing cache or clearing the app data is an excellent way to start troubleshooting. While clearing your cache means deleting temporary data (e.g., thumbnails or your preferred YouTube™ videos), clearing the app data means removing all your settings and returning the app to its original installation state.

    You can find everything you need to know about managing apps on your Sony TV in the following FAQs:

    If you get an out-of-memory message

    If your TV memory is full and you try to download a new application, the TV will inform you about insufficient storage and ask you to delete apps or content that you no longer use.

    If your TV is stuck, turn it off, then turn it back on to clear the system memory. If the TV doesn’t turn back on, try resetting it. Finally, follow the steps in this article to free up storage.