The Microphone button/voice command function does not work on my TV remote control.

1. Open the Settings screen. How to access Settings
   • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
   • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
2. Select Accounts and Sign In → (Login Name) → Google Assistant → Voice control → On.
   Note: If the above settings are not shown, skip this step.

Follow the steps below to confirm that your TV can connect to the Internet.

1. Open the Settings screen. How to access Settings
   • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
   • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
2. The next steps will depend on your TV menu options:
   • Select Network & Internet → Network status → Check Connection.
   • Select Network → Advanced settings → Network status → Check Connection.
   Notes:
   • An Internet connection is necessary to use voice recognition.
   • Depending on the model, you can also check the Internet connection status by pressing the HELP button, then selecting Internet connectivity symptoms.
   • For W8, X7, and X75H series, check the connected network status under the Network & Internet option.

If the network diagnosis result is not OK, refer to the How to perform a network diagnosis when the Android TV™ or Google TV™ can't connect to the Internet. article.

Note: If you are using the Touchpad Remote Control for models released in 2015, refer to the How to pair the Touchpad Remote Control with the TV article.

1. Check if the remote control is registered.
   Note: If your model was released in 2020 or later (except for the BRAVIA 2 (S20), W8x5, W8L, X64L, X70L, X74L, X75L, X77L, W8K, X74K, X75K, W8, X7, and X75H series), you can skip this step. Refer to the 2. Register the remote control section.
   1. Open the Settings screen. How to access Settings
      • If the remote control has a Quick Settings button:
        1. On the remote control, press the (Quick Settings) button.
        2. Select Settings.
      • If the remote control does not have a Quick Settings button:
        1. On the remote control, press the HOME button.
        2. Select Settings.
   2. The next steps will depend on your TV menu options:
      • Select Remotes & Accessories → Bluetooth Settings.
      • Select Remotes & Accessories.
      • Select Bluetooth settings.

   3. Check if SONY TV RC MIC 001 or SONY TV VRC 001 is registered.

      If it is registered
      
      De-register the Bluetooth pairing of the SONY TV RC MIC 001 or SONY TV VRC 001, and then register it again.

      1. Open the Settings screen. How to access Settings
         • If the remote control has a Quick Settings button:
           1. On the remote control, press the (Quick Settings) button.
           2. Select Settings.
         • If the remote control does not have a Quick Settings button:
           1. On the remote control, press the HOME button.
           2. Select Settings.
      2. The next steps will depend on your TV menu options:
         • Select Remotes & Accessories → SONY TV VRC 001 → Unpair → OK.
         • Select Remotes & Accessories → Bluetooth Settings → SONY TV RC MIC 001 or SONY TV VRC 001 → Unpair → OK.
         • Select BRAVIA Settings → Voice Remote Control, then select Yes to unpair. 
         • Select Bluetooth settings → SONY TV RC MIC 001 or SONY TV VRC 001 → Unpair → OK.
      3. After unpairing the remote control, register it again using the steps in the 2. Register the remote control section.
      If it is not registered or not displayed
      
      Refer to the 2. Register the remote control section below.
2. Register the remote control.
   1. Open the Settings screen. How to access Settings
      • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
      • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
   2. The next steps will depend on your TV menu options:
      • Select Remotes & Accessories → Remote control → Connect via Bluetooth or Activate  button.
      • Select BRAVIA Settings → Voice Remote Control.
      • Select Remote control → Connect via Bluetooth.
      • Select Voice Remote Control → Activate  button.
   3. Follow the onscreen instructions.
      Note:
      • Except for RMF-TX920: Pairing can fail if the battery level is low. Replace the batteries and try pairing again.
      • Only for RMF-TX920: Pairing can fail if the battery level is low. Charge the battery and try pairing again.

• For Google TVs: On the remote control, press and hold the Microphone button. While holding the Microphone button, speak into the microphone on the remote control.
• For Android TVs: On the remote control, press the Microphone button and then speak into the microphone.

Position the microphone closer to your mouth, or speak in a loud and clear voice.

Note: The microphone is usually located at the top or just above the center of the remote (the location may differ depending on your remote control).

Voice recognition cannot be used in all circumstances. Additional information about the different The Search box does not appear, even when I press the Microphone button on the Remote Control is available.

If the issue persists, try following the steps below:

• Except for RMF-TX920: Remove and re-insert the batteries.
• Only for RMF-TX920: Charge the batteries.

Symptoms may improve by updating the remote control software. Check whether there is a software update available for the remote control. For details, refer to the How to perform a TV remote control software update article.

For more information, refer to the How to restart (reset) a Google TV™ or Android TV™? article.