(Wireless) Connection diagnosis results are displayed as Not accessible (or Failed), Failed, Failed.

The connection diagnosis test from the TV menu displays not accessible or Failed and the built-in wireless LAN of the TV (or USB wireless LAN adapter UWA-BR100) does not operate.

Please try the following steps.

• When you are using built-in wireless LAN:
• When you are using USB wireless LAN adapter UWA-BR100:

When you are using built-in wireless LAN:

1. Check the built-in wireless function is activated.
   • For Android TV™/Google TV™ models
     1. Open the Settings screen. How to access the Settings
        • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
        • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
     2. The next steps will depend on your TV menu options:
        • Select Network & Internet — Wi-Fi and set to On.
        • Select Network — Advanced Settings — Built-in Wi-Fi and set to On.
   • For other TV models released in and after 2015
     1. Press the HOME button on the remote control.
     2. Select Settings.
     3. Select System Settings.
     4. Select Set-up. 
     5. Select Network.
     6. Select Built-in Wi-Fi.
     7. Select On.
   • For models released in and before 2014
     1. Press the HOME button on the remote control.
     2. Select Settings.
     3. Select Network.
     4. Select Built-in Wi-Fi or Built-in Wireless LAN.
     5. Select On.
2. Perform a power reset on the TV.
   • For Android TV/Google TV models: How to reset an Android TV/Google TV?
   • For other TV models: How to perform a power reset on a Sony television.
      
3. Carry out the connection diagnosis anew.
   If other diagnosis results are displayed, please try an individual solution.
   • (Wireless) Connection diagnosis results are displayed as found (or OK), Failed, Failed.
   • (Wireless) Connection diagnosis results are displayed as found (or OK), OK, Failed.
   • Although all connection diagnosis results are OK, the TV cannot be connected to the Internet (network error).

When you are using USB wireless LAN adapter UWA-BR100:

1. Disconnect UWA-BR100 from the TV.
2. Turn off the power supply of the TV by remote controller and disconnect the power cord (mains lead).
3. Connect the power cord (mains lead) again and turn on the power supply.
4. Connect UWA-BR100 again.
5. Carry out the connection diagnosis anew.
   • If the issue is still unresolved, your TV or UWA-BR100 may need to be repaired.
   • If other diagnosis results are displayed, please try an individual solution.
     • (Wireless) Connection diagnosis results are displayed as found (or OK), Failed, Failed.
     • (Wireless) Connection diagnosis results are displayed as found (or OK), OK, Failed.
     • Although all connection diagnosis results are OK, the TV cannot be connected to the Internet (network error).