Android TV / Google TV Picture & Screen FAQ

For assistance with the picture and screen settings and troubleshooting, please select a topic from the list below:

• Color and Distortion
• HDR
• Lines on Screen
• No Picture, Power or LED Light Blinks/Flashes
• Screen Mirroring

IMPORTANT: For any model-specific information regarding any of the steps in these solutions, refer to the supplied operations manual. Manuals are posted on your model support page.

Color and Distortion

• My TV has lines on the screen, blurred picture, double images, or odd colors
• A blank white screen is sometimes displayed when the TV enters Screen saver or Daydream
• A white screen is sometimes displayed when the Android TV enters the Daydream mode
• How can I test the picture and sound quality of my TV?
• The brightness of the backlight changes after performing a software update.

HDR

• Is my Android TV™/Google TV compatible with HDR?
• What are the compatible HDR (High Dynamic Range) formats on my Android TV™ or Google TV™?
• How do I view 4K (50/60p or 100/120p) and HDR content from an external HDMI device connected to an Android TV™/Google TV?
• What functions are supported on each of the HDMI terminals?
• Reduce input lag for HDR game
• The Display screen or Home screen is dark while watching HDR content

Lines on Screen

• My TV has lines on the screen, blurred picture, double images, or odd colors
• A white line appeared on the screen when the TV was in standby mode
• Black bars appear on the top, bottom, and sides of the picture

No Picture, Power or LED Light Blinks/Flashes

• My TV has no picture, no power, or the LED light blinks/flashes red
• No picture when I use an HDMI connection
• Unable to display a picture from a computer that is connected to the HDMI input of the TV
• Red, green or orange/amber lights are on or blinking on the TV

Screen Mirroring

• The image appears blurry when using manual screen mirroring
• The TV picture quality is unstable or intermittently blurs when using one-touch mirroring or screen mirroring
• The screen mirroring function doesn't work