I'm unable to set up my home theatre system or soundbar using the Sony | BRAVIA Connect app

If your home theatre system or soundbar appears in the Applicable Products and Categories of This Article section, you need to complete the initial setup using the Sony | BRAVIA Connect mobile app. If you connect an optional subwoofer or surround sound speakers, you will also need to complete the setup using the app. See the product Help Guide for more details.

Check out the video below to learn how to troubleshoot connection issue with Soundbar for BRAVIA Connect app.

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If you experience any connection or settings issues with the app, refer to the following:

• Be sure to enter the correct information when you add a Sony account in the app settings. If you fail to sign in to the app when you need to redo the registration, you can try fixing the issue by clearing the cookies and cache in the main browser of your smartphone where you have the Sony | BRAVIA Connect app installed. For details on how to clear the cookies and cache, refer to this article: Sign-in fails when I enter my Sony account in the Sony | BRAVIA Connect app.
• If the Bluetooth pairing has already finished when the device registration in the app fails, delete the Bluetooth pairing information displayed as LE_xxxxx (the model name) in your smartphone's Bluetooth settings and perform the pairing again. For details on how to delete the pairing information, refer to this article: Cannot register a device on the BRAVIA Connect or Home Entertainment Connect app.
• If you use any characters other than alphabetical characters, spaces, or specific symbols, the wireless LAN connection may fail. For details on available network name (SSID) characters, refer to this article: The device cannot connect to the wireless LAN network.
• If the device registration fails, or the connection fails and an error message appears in the Sony | BRAVIA Connect app, refer to this article: Cannot register a device in the BRAVIA Connect or Home Entertainment Connect app.
• Check the links below for additional troubleshooting tips:
  • The Bluetooth pairing fails
  • There is no sound coming from the subwoofer
  • There is no sound or the sound from the rear speaker is too low
  • The sound skips or there is noise coming from the speakers