Even if you insert the charger into the POWER terminal, the smartphone will hardly be charged.
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Solution/ Information
Please use a "Power Delivery" (PD) compatible charger (XQZ-UC1 etc.). Even if you are using a PD charger, it may take a long time to charge because the current consumption will increase depending on the operating conditions of your smartphone.
Register your product
Get access to all information, keep your product up to date and enjoy great deals
Contact support
Contact our Support team
Repair & Warranty
Book, track or maybe even avoid a repair
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
