Cannot connect to the audio device using the Sony | BRAVIA Connect app

Depending on the connection method, error message, or situation, refer to the following:

The device registration fails (when the audio device is connected via Wired LAN)

• Make sure that the audio device is connected to the same Wi-Fi network as the smartphone

The device registration fails (when the audio device is connected via Wireless LAN)

• Make sure that the audio device is connected to the Internet
• Make sure that the wireless function on the audio device is set to ON
  Note: For details on how to confirm and change the setting, refer to the product Help Guide.
• If the Wi-Fi connection fails, refer to The device cannot connect to the wireless LAN network article
• Move your mobile device (on which the Sony | BRAVIA Connect app is installed) as close as possible to the audio device (home theater or soundbar). Depending on where you hold the mobile device, connection may not be possible. Consult the app for more details.

After the device registration is complete, the error message "Unable to connect to xxxxxxx (model name)" is displayed on the app and the connection fails

• If the connection fails soon after turning on the audio device, wait for a while and try the connection again
• Make sure that the audio device is connected to the same Wi-Fi network as the smartphone
• Restart the wireless LAN router and check to see if the issue is resolved
• Make sure that the wireless LAN router is updated to the latest version
  Note: For details on how to confirm or update the firmware refer to the router manual.

The audio device cannot be found on the app, or the Bluetooth pairing fails

• Refer to The Bluetooth pairing fails with the BRAVIA Theatre Quad article.