Sony Support

Article ID : 00253785 / Last Modified : 25/08/2022Print

Notice to customers using Wireless Stereo Headset, WI-SP510 - Updated on 25th Nov 2021

    Thank you for your continued interest in Sony products.

    Sony has discovered that some units of WI-SP510 may not be able to power on due to water corrosion issues within the unit body structure.
    To address this issue, we are implementing a free repair program for the affected units. This free repair program will start late Dec 2020 and will remain available until November 30th, 2022 (updated on 25th Nov 2021). Please contact us to obtain the latest updates of the free repair program

     [Applicable Models] 
     WI-SP510

    [Affected Serial Number] 
    To determine if your product may be affected, please validate the serial number via the link that corresponds to the country/region where the product was purchased from:

    [How to check the model name and serial number]
    The model number is located on the built-in rechargeable battery. 

    The serial number is printed on the right side earbud.

    [Period for Free Repair]
    Until November 30th, 2022 (updated on 25th Nov 2021)

    If you have an affected product, please contact us to obtain the latest updates of the free repair program..

    We apologize for any inconvenience caused and thank you for your kind understanding and cooperation.