Product Reviews

Hi Bill,

Fabulous! We are absolutely thrilled to hear that you are enjoying the incredible bass sound quality of your SA-SW3, particularly when paired with your BRAVIA Theater Bar 8. Thank you for your perfect star review and for choosing Sony!

Best regards,
Romeo

Hey,
Thank you for your feedback.

We're sorry to hear about you're experience with the claim of your SA-SW3.
As per the terms and the conditions of the campaign the amount of your model is only £100, check this link: https://cutt.ly/VeOaFBE9

If you have any further questions, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony Support UK

Hi Bearandsonylvr, Thank you for the great review! It's great to hear that you're satisfied with your Sony home theater setup. Regarding the issue with the bass being rumbly and not clear, here are a few suggestions that might help improve the sound quality:

Firmware Update: Ensure that all your audio devices are updated to the latest firmware version. This can sometimes resolve sound quality issues.

Subwoofer Placement: The placement of the subwoofer can significantly affect the bass quality. Try moving the subwoofer to different locations in the room to see if the bass clarity improves.

Sound Settings: Adjust the sound settings on your soundbar. You can try lowering the subwoofer level or adjusting the equalizer settings to reduce the rumble and enhance clarity.

Hope this helps and thank you for sharing your experience with the A5000 soundbar, SW3 subwoofer, and RS5 rear speakers! -Sam

Hi Sonyandbearlvr, Awesome! We're thrilled to hear that you are enjoying your new subwoofer. We appreciate your kind words and thank you for choosing Sony. Erin

Hi Love Sony Home Theater, perfect! You've certainly made a great choice! We're thrilled to know that you're well-pleased with your SA-SW3 and satisfied with its amazing bass sound quality. Thank you so much for sharing your excellent experience with our product and for commending Sony! - Romeo

Hi Basura,

This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of your Sony soundbar (where the subwoofer is connected) is up-to-date.

You may also refer to the troubleshooting steps on this to help resolve the issue:

https://www.sony.com/electronics/support/articles/00200429

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Sincerely,
-Ralph

Hi,

Thank you for leaving your review, and we're sorry to hear that our subwoofer hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.

We'd like to point out that if the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test
tone.

If the issue is still disrupting you, we would love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you!

Mennah @Sony Support UK

Hi Silverback65,

You made the right choice! We're glad that you are enjoying the sound quality of the subwoofer. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment.

For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

Thanks for choosing Sony!

-Ralph

Hi JahManBob, we're glad you like our product! With 200 W of deep bass sound from a powerful 160 mm driver, this bass reflex subwoofer boosts the impact of everything you watch and listen to. Feel the deep rumble of thunder and heavy bass beats without distortion. You’ll also hear clearer voices and extra fidelity for truly authentic soundtracks. This wireless subwoofer gives you a more cinematic surround sound experience. Thanks for choosing SONY! ~Earl

Hi Nor55,

You made the right choice with the Sony HTA5000 and SASW3 subwoofer! We're glad that you are enjoying the sound quality and wireless function of both devices. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony!

-Ralph

Hi GHWhite, Awesome! We are so glad to hear that you are happy with your new SASW3! Our HT-A9 Home Theater System, HT-A7000, HT-A5000 and HT-A3000 Soundbar and optional speakers have been designed under a common Omnidirectional Block concept. The design of the SA-SW3 is a perfect match for these systems. Its sophisticated rounded edges represent a single solid block providing wide-spreading sound. The combination of rich material textures emphasises an affinity with any living room environment. Thank you for choosing Sony! -Carl

Hi Martinjdugas,

We're sorry to hear what happen with your speaker. If you experience any of the following difficulties while using the subwoofer, use this troubleshooting guide.

https://www.sony.com/electronics/support/res/manuals/5011/6345aec096c17cd278f2b9eb62cdc620/50115301M.pdf

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi RichMercy24, Awesome! We are glad to hear that you are enjoying your new SASW3 subwoofer! We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! -Carl

Hi Putintane,
Awesome! Thank you for telling us about your great experience with your SA-SW3 Sony subwoofer. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony! - Kris

Hi PaulGB,

Great! We're glad that you like the sound quality of the subwoofer. We hope that the 200 watts of power is successfully filling your room with deep, rich bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thanks for choosing Sony!

-Ralph

Hi Sony 80

We appreciate your feedback and wish to assist you further. I would suggest that you may send in to our service center at the location below for further diagnosing
Sony care 313 @ Somerset
Address: #02-28 to 37, 313 Somerset Road, Singapore 238895
Operation Hours : 11am-8pm (Mon - Sun)
This is a walk in service no appointment is required.

Sony Singapore service team

Hi Mirek_B,

Thank you so much for purchasing our SA-SW3 along with the soundbar! We are so delighted to hear this subwoofer was a perfect match for your soundbar and that you are enjoying the clear, thumping bass and subtle low frequency sounds of the wireless subwoofer! Boost the impact of your Home Theatre System and soundbar. With 200 W of deep bass sound from a powerful 160 mm driver, this bass reflex subwoofer boosts the impact of everything you watch and listen to. Feel the deep rumble of thunder and heavy bass beats without distortion. You’ll also hear clearer voices and extra fidelity for truly authentic soundtracks. This wireless subwoofer gives you a more cinematic surround sound experience.

Thank you for choosing Sony!

-Jess