4.5 based on 1,497 customer reviews
239
78
36
77
Excellent
Excellent
Excellent
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Great headphones
WH-1000XM5 29 July 2024 by Anonymous737822 (United Kingdom)
I like them Because they are light comfortable and good anc and sound
Good
Excellent
Excellent
Failed after 18 months
WH-1000XM5 10 April 2024 by b00541 (United Kingdom)
I love these headphones, they are fantastic but they died after only 18 months. For a premium product that is terrible. The right speaker has stopped working and from looking online it seems to be a common problem with this model.
Excellent
Poor
Excellent
1,500 Customer Reviews
Sound Quality
WH-1000XM5 20 November 2024 by Emmett 11 (United Kingdom)
I bought the headphones just over a fortnight ago i find the features and sound quality brilliant the only criticism is the button selection information you can't see it needs hilighting better
Excellent
Good
Excellent
Yeah please with them
WH-1000XM5 20 November 2024 by Me again (United Kingdom)
I bought them after I had a mega issue with my Bose headphone (I kept getting loud static in one speaker, and a known problem when you see the YouTube video on fault repairs). They do the job. I think the build quality is better than Bose and the after sales support way better.
Excellent
Excellent
Good
Good noise cancelling. Also good ambient sound
WH1000XM5/PME 20 November 2024 by Ellie2222 (Singapore) Verified Purchaser Verified
Good noise cancelling. Also has good ambient sound when walking.
Good
Excellent
Excellent
Just better than the rest
WH-1000XM5 18 November 2024 by sleddog sam (United Kingdom)
Went to buy B&W but the assistant recommended I try several headphones. So I tested B&W, B&o and Bose. To my total surprise the Sony's out performed them all. And came in at £200 less. . True the B&Ws were very good and lovely build quality but the Sony's were acoustical better. Now there's a phrase I didn't expect to type.
Excellent
Good
Excellent
Good headphones
WH-1000XM5 17 November 2024 by MrHSingh (United Kingdom)
Good sound however I find ANC is better on my WF-1000XM5's, maybe because I wear glasses most the time so there may be a small gap between ears and WH-1000XM5's. Convenient to slip them on and off though.
Good
Excellent
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying the sound of your WH-1000XM5. We hope you continue to enjoy it for years to come. Yet, we are sorry to hear that you are not satisfied with the auto noise-cancelling feature.
If the noise-cancelling effect is not sufficient, you can check here how to optimize it for best results: https://cutt.ly/meKyun4x
Also, you can learn more on how to correctly wear the WH-1000XM5: https://cutt.ly/oeKyopkO
If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Sound quality is poor does not connect to app
WH-1000XM5 17 November 2024 by M5 headphones (United Kingdom)
I am very unhappy about this as has the M2 version but they got stolen so bought these as a replacement and am sorry i did there is a whine in the background and whatever it is its makes them unworkable
Poor
Good
Fair
Hi,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your WH-1000XM5, this is not the norm as we strive to deliver the best quality possible!
However, could you please try the steps here and test again: https://cutt.ly/CeKYl2cV
Furthermore, if the above didn't help, please contact us using the details here: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
World class noise cancelling Headphones
WH1000XM5/SME 17 November 2024 by ayoyo1970 (Malaysia) Verified Purchaser Verified
The best headphones in the world with their class-leading noise-cancelling features and well-balance audio
Excellent
Excellent
Excellent
Fantastic sound experience
WH1000XM5/LME 16 November 2024 (Malaysia) Verified Purchaser Verified
The best headphone I ever had from all this year, if there is additional ear phone cover to change it will much more better
Excellent
Good
Good
Won't charge over one year of normal use
WH-1000XM5 15 November 2024 by Javei910 (USA) Verified Purchaser Verified
I bought the headphones from Amazon a bit over a year ago and I love it. It works perfectly and it's light. However, it suddenly happened today that it won't charge, I tried all cables and chargers with no luck. I contacted the customer service and went through the trouble shooting process with no luck. The customer service told me to use a repair service in New York that has terrible review on line and I have to pay for it. It's such a bad experience.
Good
Good
Poor
Good
Good
Hi Javei910,
We are sorry to hear that your headphones do not charge properly. I can definitely see how this would be frustrating for you. We appreciate the steps you've gone through to isolate the issue. We'd like to review your file to know more details as to what have been discussed when you called.
Maybe there is something that we can do to help you. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
Beyond Expectations
WH-1000XM5 15 November 2024 by James2024 (United Kingdom)
I wanted noise cancelling over ear headphones for a while, so long that the XM4 had been the new ones, with the XM5 release I did comparisons via youtube etc. I purchased direct from Sony with the XM5 in blue, they feel great, the app is good for adjustments to sound and the features, battery life is over a week for me using 3-5 times a day. The sound quality is the best I’ve used, they replaced AKG N60Nc that did me well for many years! I’ve already told others to get these, I’m very glad I did.
Excellent
Excellent
Excellent
Great sound!
WH1000XM5/LME 15 November 2024 (Malaysia) Verified Purchaser Verified
I bought this 1 month ago and I really like the features. Plus, the price is reasonable.
Excellent
Excellent
Excellent
Another master piece
WH1000XM5/PME 15 November 2024 by bzbuzz (Singapore) Verified Purchaser Verified
Excellent sound quality as usual for this XM series headphone, however I feel there is not much improvement when comparing to XM4 except the comfort level for this headphone. It is definitely a good buy if you does not owned the previous series.
Excellent
Excellent
Excellent
Wireless Noise Cancelling
WH1000XM5/PME 13 November 2024 (Malaysia) Verified Purchaser Verified
i bought this last month, but sometimes this device unconnected with no reason.
Excellent
Excellent
Average
Cool
WH1000XM5/PME 12 November 2024 by Chi556 (Singapore) Verified Purchaser Verified
Its nice it feels hot when wearing it noon time though
Excellent
Excellent
Excellent
Major disappointment.
WH1000XM5/B 12 November 2024 by thecatfix (USA)
Loved the XM threes but this is not the upgrade I was expecting. The Sound Connect app has basically ruined the experience.
Fair
Average
Average
Poor
Hi thecatfix, we're sorry to hear that you have a negative experience with the WH1000XM5 headphones and the Sony | Sound Connect app. The Sony | Sound Connect app, formerly known as Sony | Headphones Connect, is designed to help users quickly connect their Bluetooth headphones to their smartphones and customize audio settings. However, it seems that the app has not met your expectations. Please make sure that both your headphones and the app are updated to the latest versions, as updates can often resolve issues and improve functionality. Please check these links for more details:
https://www.sony.com/electronics/support/software/00269130
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by following this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Noice Cancelling Feature
WH1000XM5/SME 11 November 2024 by EKGile (Philippines) Verified Purchaser Verified
I bought this after watching several videos. The headphones are great and comfortable to wear over some time unlike my previously bought headphones which becomes too heavy on the head while wearing. The foam cushions are comfortable and do not press on your ears. The sound quality is by far okay. Although, pairing with my iPhone takes some time manually but it does it job. The design is very minimal and is stylish in my opinion. Overall this is a great pair of headphones.
Good
Excellent
Excellent
awesome product
WH1000XM5/BME 11 November 2024 by monk33 (Malaysia) Verified Purchaser Verified
had the first verson of this now this. happy with it
Excellent
Excellent
Excellent
Sony WH 1000MX5
WH1000XM5/BME 10 November 2024 by krono77 (Singapore) Verified Purchaser Verified
The headphones was generally lightweight for long usag, the adaptive transparency is not as good as competitors.
Good
Average
Excellent
Good
WH1000XM5/BME 10 November 2024 by Wenn (Malaysia)
I bought this 2 months ago. It's good for music listening however using this for meeting and connect. -Teams are not really responsive as need to connect manually every time being idle for quite a time. Noise cancellation is great! However To add Rm 100 rebate as promise was not given , hope will get
Excellent
Good
Good
excellent sound
WH1000XM5/PME 09 November 2024 by lizah (Malaysia) Verified Purchaser Verified
never had an anc headphone before, after years of research finally decided to get wh-1000xm5. love the sound produced, the bass not too heavy, and the output is balanced.
Excellent
Excellent
Excellent
Best Headphones I own
WH-1000XM5 09 November 2024 by SXB77 (United Kingdom)
Great pair or noise cancelling headphone sound quality is immense and the NC is great Construction of the headphone is good too with nice feeling materials
Excellent
Excellent
Good
Won’t turn off
WH-1000XM5 08 November 2024 by Butch27 (United Kingdom)
Terrible product – despite decent sound, there are big problems with these headphones. They simply won’t auto turn off consistently, no matter how much you play around with the settings and user posted workarounds. Very disappointing. Cannot recommend
Average
Fair
Fair
Hi,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your WH-1000XM5.
We'd like to confirm that the headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the Sony Headphones Connect app.
Also, you can turn off the headset manually using the steps here: https://cutt.ly/FeJapLJI
Moreover, if the above didn't help, we'll gladly check this further for you, so please don't hesitate to contact us using the details here: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Great overall.
WH-1000XM5 08 November 2024 by Joel1738 (United Kingdom)
I bought the product 3 weeks ago. I love the ANC and the weightlessness of the device. But, for the price, the bass is kind of weak and the feel isn't too premium. For the Wh1000-XM6 try to integrate sensory bass or something. I'd also like if the spatial audio was actually built into the headphones. Final notice: please send me a pair of the next headphones (xm6) went it is released.
Average
Excellent
Good
Hi,
Thank you for your feedback.
We're glad to hear that you're enjoying your Sony WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!
Rest assured, we've raised your feedback to the relevant team for future consideration and development.
If any assistance is needed, you can contact us using this link: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Broken left headphone
WH-1000XM5 07 November 2024 by snoop dogg (United Kingdom)
Great quality of headphones… when they work. I haven’t had them long and the left headphone suddenly stopped working one day after making this horrific crackling noise. Now it is a nightmare trying to get them fixed.
Excellent
Average
Average
Hi,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your WH-1000XM5, this is not the norm as we strive to deliver the best quality possible.
However, could you try the steps here and test again: https://cutt.ly/BeJah7Wh
If the above didn't help, we'll gladly check this further for you, so please don't hesitate to contact us using the details here: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Amazing headphones
WH-1000XM5 07 November 2024 by Shaikha (United Kingdom)
I recently purchased the Sony headphones with noise cancellation and I must say, they have exceeded my expectations. The sound quality is incredible, with deep bass and crisp highs. The noise cancellation feature works like a charm, making it perfect for drowning out background noise during my commute or in a noisy office environment. The headphones are comfortable to wear for long periods of time and the battery life is impressive. Overall, I highly recommend the Sony headphones with noise cancellation for anyone looking for a top-notch listening experience.
Excellent
Excellent
Excellent
worth the price
WH1000XM5/BME 06 November 2024 by nysss (Malaysia) Verified Purchaser Verified
i've been using the headphone for about 2 months and i really like it!
Good
Excellent
Excellent
Great product
WH1000XM5/LME 06 November 2024 by Chek (Malaysia) Verified Purchaser Verified
Very happy with this product and recommend to my friends and colleagues
Good
Good
Good
Still a great buy
WH1000XM5/BME 05 November 2024 by buruguduys (Philippines) Verified Purchaser Verified
This is the best ANC headphones that I’ve used. My head is a bit bigger but I am still comfortable using the XM5
Excellent
Excellent
Excellent
SONY W H-1000MX5
WH1000XM5/BME 05 November 2024 by Arun007 (Singapore) Verified Purchaser Verified
sound and noise cancellation awesome overall great
Excellent
Excellent
Excellent
High quality voice, high quality quite
WH-1000XM5 04 November 2024 by Honan (United Kingdom)
So it's a really reliable, cool and stylish stuff ❤️❤️❤️
Excellent
Excellent
Excellent
Comfortable
WH1000XM5/PME 04 November 2024 by Soundgeek (Singapore) Verified Purchaser Verified
I bought this a month ago and I'm happy I did. Great sound quality
Excellent
Excellent
Excellent
I feel like it is not for me.
WH1000XM5/SME 03 November 2024 by Beben (Philippines) Verified Purchaser Verified
I’ve been using this with my Apple devices, but unfortunately, I’ve experienced frequent disconnections. Additionally, it feels quite heavy on my head, and I often feel discomfort at the top of my head after wearing it for a while—it just doesn’t seem to be a good fit for me. Another issue is that, during phone calls, the person on the other end can hear my background noise clearly. There doesn’t appear to be an option to minimize background sounds, which is quite disappointing.
Excellent
Excellent
Fair
Quality sound
WH-1000XM5 03 November 2024 by Miell (United Kingdom)
I bought it three months ago and I love the sound quality but I wish the sound could be contained without someone beside me knowing how loud the volume is. I also wish some of the features improved upon
Good
Excellent
Fair
Hi Miell,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your WH-1000XM5, yet we're delighted to hear that you're enjoying the sound quality.
We highly appreciate your valued feedback; we are always delighted to hear from our customers and are always working to develop our products to what suits your needs.
Rest assured that we have raised your feedback to the concerned team for future consideration.
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
great
WH1000XM5/BME 02 November 2024 by mahhh (Malaysia) Verified Purchaser Verified
bought this almost a month and i love it, it was great!
Excellent
Excellent
Excellent
Assistance with queries needs improvement
WH-1000XM5 01 November 2024 by Bri Bri (United Kingdom)
I’ve only just received this product and so far so good. The only issues I have is trying to navigate all the features. Also trying to register the device and getting my free music trial has been a big hassle. Getting through to someone who could help was a mission for those reasons and the fact that it’s taken me at least 6 days to get this far I would give the service a 2/3 .
Excellent
Excellent
Good
Hi,
Thank you for your review.
We are glad that you are enjoying your WH-1000XM5. Yet, we're sorry to hear that you are facing issues with navigation and registering the music trial.
Regarding the navigation, you can always use our online help guide as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the WH-1000XM5 settings, and features: https://cutt.ly/5eGmJ0P4
You can follow this link to register the free trial: https://cutt.ly/JeGmKXcy
If you require any assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Surprised Me
WH1000XM5/PME 01 November 2024 by Maisa (Malaysia) Verified Purchaser Verified
It has been a month went by which I started to use this headphone. I used it mainly for commuting to/fro office, and to pick up office calls. It has worked amazingly and I had no issues other than sometimes the volume gets auto adjusted when put down and put it back on. I might be able to disable fhis on the settings but I have yet to discover this option. Overall satisfied and happy with it
Excellent
Excellent
Excellent
Great features
WH1000XM5/SME 01 November 2024 by zhiyiihew1604 (Malaysia) Verified Purchaser Verified
The sound quality is superb! However, I found it difficult to locate the product reset guide for the headphones at first. I wish it could be included in the app, specifically about how to reset it back to factory settings.
Excellent
Excellent
Good
Overall great
WH-1000XM5 31 October 2024 by Jentaro (United Kingdom)
It's worth the money. Lots of cool features and very comfortable. The only thing that I don't like is the head adjustment band. My previous Sony headphones had numbered steps, locking in place. Way more comfortable for quick put on. On these, every time I've to put them on, adjustment is a must.
Excellent
Good
Good
Hey,
Thank you for your feedback.
We're glad to hear that you're enjoying your WH-1000XM5 and hope you continue to enjoy it for years to come.
Check this out to make sure that you're wearing it correctly for maximum comfort and performance: https://cutt.ly/AeGgdCuD
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony Support UK
Happy customer here🥰
WH1000XM5/PME 31 October 2024 by SNcheng72 (Malaysia) Verified Purchaser Verified
Listening to music while doing my work now is so much convinient and hassle-free. What i like most is the great features and sound adaptive. Ahhh im in love!
Excellent
Excellent
Excellent
Great sound and best noise-cancelling headphones
WH-1000XM5 30 October 2024 by Gladson (United Kingdom)
I am satisfied about the features and sound quality
Excellent
Excellent
Excellent
Great noise cancellation, tunable equalizer
WH1000XM5/BME 30 October 2024 (Singapore) Verified Purchaser Verified
One of the best noise canceling headphones so far at its price. Tunable equalizer made it a better choice than other brands. Although, the software user experience is not as good as Apple Airpods max or Airpods pro.
Excellent
Good
Good
Happy buyer 😊
WH1000XM5/PME 30 October 2024 by Akmal112 (Malaysia) Verified Purchaser Verified
I bought this about a month ago and i am really satisfied with the product. The sounds is good, not too heavy on head.. Its really suitable for any occasion.
Excellent
Excellent
Excellent
Scratchy noise in right side
WH-1000XM5 29 October 2024 by fab9 (United Kingdom)
Two months of use a started with a scratchy noise in the right side (its is quite ocassional and annoying). Also previous models were more portable than this one. I would go for Sony WH-1000XM4 instead of Sony WH-1000XM5.
Hi,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your WH-1000XM5.
For the noise heard, could you try the steps here and test again: https://cutt.ly/8eF4me34
And in case the issue persists, please try the below steps:
- Reset the headphones: https://cutt.ly/9eF7yRCB
- Initialize the headphones settings: https://cutt.ly/AeF7yPgx
Moreover, if any further assistance is needed, don't hesitate to can contact us using this link: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Awesome
WH1000XM5/SME 29 October 2024 by KCCC (Philippines) Verified Purchaser Verified
I was gifted this last month. And am loving it. The only issue I've had is that, the band hurts the top of my head after prolonged use. It kind of digs into the top of my head, so I adjust it when it hurts. Also i wish the ear cups fold inward, facing the body, when resting on your neck.
Excellent
Good
Excellent
Good Quality, Inept Connectivity
WH1000XM5/L 28 October 2024 by Bee P (USA)
I bought these for my fiancé. He says the overall performance is 4.5, but they were unable to connect to his record player which is also Sony. They were specifically bought for this use.
Excellent
Good
Excellent
Good
Hi Bee P,
Thank you for your feedback on the WH-1000XM5 headphones. We're sorry to hear about the connectivity issues your fiancé experienced with the record player. The WH-1000XM5 headphones are designed to offer high-quality sound and performance, but there can be compatibility issues with certain devices. Let's try to isolate and fix the problem by following the steps on this link:
https://www.sony.com/electronics/support/articles/00006995?utm_source=glean
Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Sony Username:
Model Number (headphones & record player):
Issue/Concern:
Telephone Number:
I hope this helps. Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
Best sounding headset that I tested so far
WH1000XM5/B 28 October 2024 (USA)
I have bought this after trying couple of other brands like Sonos ace, Bose qc ultra, AirPods Max. Still with new versions of the other brands didn’t sound better that this. I waited to buy next model xm6. But Finally bought it because they are not releasing this xm6 this year.
Excellent
Excellent
Good
Excellent
Hi SrinivasMakkena, We're glad that you are enjoying the audio quality of you headphones. We appreciate your feedback and thank you for choosing Sony. Erin
great headphones
WH1000XM5/SME 27 October 2024 by Vz666 (Malaysia) Verified Purchaser Verified
Love it noise cancelling is top tier rank and is looking good
Good
Good
Good
BEST HEADPHONES EVER!!!
WH1000XM5/SME 27 October 2024 by gememeg (Philippines) Verified Purchaser Verified
I am an avid music listener and I sing myself so I appreciate a good headphones when I have one. This headphones made me hear songs like it's my first time listening to them again. I also like using it when I travel or commute because of the noise cancellation. I also like the comfort that it provides despite extended use.
Excellent
Excellent
Excellent
Great features
WH1000XM5/PME 26 October 2024 by Kogi kuhan (Malaysia) Verified Purchaser Verified
I bought this recently and I am happy that I made a right choice
Excellent
Excellent
Excellent
Great sound quality and noise cancellation
WH1000XM5/BME 26 October 2024 by Peggy3218 (Malaysia) Verified Purchaser Verified
I really like this headset because it supports LDAC and both low and high frequencies have met my expectations. And the noise cancellation is very good, even when waiting for a bus on the side of the road it eliminates most of the noise.
Good
Excellent
Excellent
Great headphones
WH-1000XM5 25 October 2024 by Gerardo23 (United Kingdom)
They are great but if you have the X4 don't buy them. Not a big difference. They get oily as they touch your skin and a bit uncomfortable on the top of the head if you wear them for more than 1 hours but they still a wonderful headphones.
Excellent
Average
Excellent
Hey,
Thank you for your feedback.
We're glad to hear that you're enjoying your WH-1000XM5 and hope you continue to enjoy it for years to come.
Check these notes on wearing headphones for a long period of time: https://cutt.ly/HeFwPUO5
Also, check how to correctly wear your headband headphones for maximum comfort and performance: https://cutt.ly/WeFwPNBi
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony Support UK
Quite good, but nothing too special
WH-1000XM5 25 October 2024 by Tahamm00711 (United Kingdom)
Bought it a while ago and it’s held up nicely , noise cancelling could be improved and the build quality sometimes feels quite cheap.
Excellent
Excellent
Excellent
Hey,
Thank you for your feedback.
We're glad to hear that you're enjoying your WH-1000XM5 and hope you continue to enjoy it for years to come.
Yet sorry to hear this is how you feel. We've raised your feedback as a voice of customer to the concerned team for future consideration.
Check this if the noise-cancelling effect feels limited or insufficient: https://cutt.ly/3eFwDh7E
How to optimise Noise-Cancellation to match your listening style: https://cutt.ly/yeFwDEAJ
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony Support UK
Very efficient
WH1000XM5/PME 25 October 2024 by cayriot (Malaysia) Verified Purchaser Verified
I've been using the product for almost a month and I've loved it thus far. The feature where it can switch between being connected to my laptop and my phone depending on which device I'm on has been my most used feature. It switches quite seamlessly too!
Good
Good
Excellent
Best headphones ever
WH-1000XM5 24 October 2024 by Prinzora2k (United Kingdom)
These are my first headphones in a long time. I've been looking for very good sounding headphones without breaking the bank. Researching and watching reviews for a couple of weeks, I recognised that these headphones were recommended by many and thought to buy them and hear them myself. The ear pads are very comfortable. The sound quality is amazing. Battery life is amazing and can get a couple of days of battery life depending on how heavy you use them. I recommend these to anyone look for them. Sony you did great job making these.
Excellent
Excellent
Excellent
Great features
WH-1000XM5 23 October 2024 by Aromal (United Kingdom)
I liked the product very much. The quality is also great when i use it
Excellent
Excellent
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your WH-1000XM5, and happy with the quality we always aim to deliver. We hope you continue to enjoy it for years to come!
If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Very good headset with ANC
WH1000XM5/LME 23 October 2024 by billloh (Singapore) Verified Purchaser Verified
I have been using the blue version for 1 month and pretty satisfied with it. One little thing (not a deal breaker) about the ANC is it does not cancel off announcements made over a PA system. Somehow I felt that the headset rotates in a wrong direction as the cushion will be facing upwards when worn around the neck. As I am in the tropics, the headset feels hot, otherwise not much problem with it.
Excellent
Average
Good
Low quality
WH-1000XM5 22 October 2024 by Moop123 (United Kingdom)
As a Sony lover who’s xm4s recently broke I thought I would try an upgrade however these headphones really did not meet anywhere near my expectations , the noise cancelling was horrible like much worse than xm4s but I fixed my headphones so I didn’t need these anymore however I was willing to keep it if it actually felt like an upgrade . Disappointed t
Fair
Excellent
Excellent
Hi,
Thank you for your feedback.
We're sorry to hear that you're not satisfied with the Noise-Cancellation feature on your WH-1000XM5.
We highly appreciate your valued feedback; we are always delighted to hear from our customers and are always working to develop our headphones to what suits your needs.
If you still have the headphones, you can check the instructions here if the Noise-Cancellation function is insufficient: https://cutt.ly/BeDAE7Lo
Also, you can learn more about how to optimise the Noise-Cancellation to match your listening style: https://cutt.ly/NeDAiDgk
Rest assured, we've raised your feedback as a voice of customer, to the concerned team for future consideration
If you require any assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Never disappoint
WH1000XM5/PME 22 October 2024 by Araii (Malaysia) Verified Purchaser Verified
I am grateful for the collaboration with Lesserafim, the main reason for me to upgrade from majestic XM4. The features, the quality, everything is as expected! Simply lovely and satisfying.
Excellent
Excellent
Excellent
Great feature and worth the money
WH-1000XM5 21 October 2024 by Ployhiddles (United Kingdom)
I bought this XM5 with beautiful new colour influenced by Miyawaki Sakura and it’s was so amazing. The features and the battery life is so incredible
Excellent
Good
Excellent
Best value full featured headphones
WH-1000XM5 21 October 2024 by Jpl007 (United Kingdom)
The best all round full featured headphones you can buy. I prefer the finish and build to the more foldable 4's
Good
Good
Excellent
WH-1000XM5 Wireless Noise Cancelling Headphones
WH1000XM5/LME 21 October 2024 by bluepearl (Singapore) Verified Purchaser Verified
Noise cancelling is superb, Comfortable design! Super comfortable lightweight design in “Soft fit leather”
Excellent
Excellent
Excellent
Excellent - nice upgrade
WH1000XM5/BME 20 October 2024 by Bangsar expat (Malaysia) Verified Purchaser Verified
Just used my new headphones on 16 hour flight. Battery lasted and noise cancellation provided for a comfortable entertainment experience
Excellent
Good
Excellent
Great feature
WH1000XM5/BME 19 October 2024 by 123Max123 (Malaysia) Verified Purchaser Verified
I have use it for one month，it bringt me a good travel for music
Excellent
Excellent
Excellent
Great for canceling noise on long flights
WH1000XM5/LME 19 October 2024 by Kynko (Singapore) Verified Purchaser Verified
I bought this for my long flights to Europe from Asia and it worked very well. Cut out a lot of the engine noise. Much better than my AirPods Pro 2. While wearing it for more than 12 hours can be a little sore for the ears, but it is not that bad as the headphones is very light. The only drawback with the noise canceling is that when any part of the headphone touches parts of the plan (e.g. seat cushion when leaning), the noise canceling doesn't negate the sound arising from the vibrations from the contact.
Excellent
Excellent
Excellent
Best headphones ever
WH1000XM5/PME 18 October 2024 by Meredy222 (Singapore) Verified Purchaser Verified
I bought this a few weeks ago and I barely charged it ever since. So comfortable on my head as I have a small head
Excellent
Excellent
Excellent
Excellent sound
WH-1000XM5 18 October 2024 by RA62 (United Kingdom)
Had these earphones for around 2 weeks. They sound great and the noise cancellation is very good. It's easy to find the on/off button and other buttons while wearing them.
Excellent
Good
Excellent
Super cool
WH1000XM5/BME 17 October 2024 by Leonard015 (Philippines) Verified Purchaser Verified
Been so good for over 2 months, I had the 1000xm5 so I'm not new
Excellent
Average
Good